FAQs


TERMS

TERMS AND CONDITIONS OF SALE

For all terms and conditions of sale, click here


GETTING TO THE FESTIVAL

WHERE IS THE FESTIVAL?

The festival entrance is on Blessington Rd, just past the Watery Plains Rd intersection.

Copy and Paste these coordinates in to Google Maps (or click to view) - 41°30'28.1"S 147°21'46.4"E


WHEN CAN I ARRIVE/LEAVE?

The gate times are strictly as follows:

THURSDAY

  • Gates Open: 11am 

  • No more entry: 10pm

  • No more exit 12:30pm

FRIDAY

  • Gates Open: 9am

  • No more entry: 10pm

  • No more exit: 3am

SATURDAY

  • Gates Open: 9am

  • No more entry: 10pm

  • No more exit: 3am

Please note: Cars parked in the campground will not be allowed to move until Sunday at 6am

CAN I DRIVE INTO THE FESTIVAL EACH DAY?

Yes but not unless you have pre-purchased a Vehicle Day Pass from our ticketing page prior to the event. If you get to the event without a camping vehicle pass or a day vehicle pass, your vehicle won’t be allowed to stay on site.

Any attempts to park on Blessington rd surrounding the festival will result in being fined & towed.


CAN I GET DROPPED OFF AT THE FESTIVAL?

Yes, there is a drop off/pickup point for cars, Ubers and taxis located at the main gate.  This could be quite busy during peak times so let your ride know there may be small delays.


ARE THERE BUSES?

There sure are. Buses will be shuttling regularly from the Launceston CBD to the Festival Main Gate for the duration of the event.  The schedule will be released closer to the event but in the meantime you can purchase tickets through our ticketing page. 


AIRPORT

If you are coming from the airport there are no direct buses from the airport to the festival site. Your options include: catching a taxi, renting a car or catching the airport shuttle to the CBD where we offer a bus service to the festival.


CAR-PASSES

If you intend to bring your car, motorbike, campervan or any other sort of motor vehicle you will be required to purchase a CAR PASS to bring your car onsite. Each person is only permitted to purchase ONE car pass and it will be associated with the name on their ticket.

Car passes are not included in the festival ticket and must be purchased additionally.

Day parking tickets cannot be used as a camping car pass and you will not be able to bring your car into the camp grounds with one.

Please note: PITP encourages car-pooling as not only a cost efficient and environmental initiative but also because driving to a festival with mates enhances the experience, yiew!  We will be running a Car Pooling event on Facebook in January for you to seek/offer a ride.


STAYING AT THE FESTIVAL

CAN I CAMP?

You sure can. PITP is a camping festival, so if you want to camp just purchase a camping ticket along with a 2 or 3 day festival ticket. Camping passes can not be used with single day tickets.  

Camping is NOT included in your ticket.

Please note: Camping is filled upon arrival so if you bring your car into the festival campgrounds it will not be able to leave until Sunday morning.  If you want to camp with friends, you’ll need to travel in the same car or convoy.


HOW MANY CAMPING PASSES DO WE NEED?

Each patron that wishes to camp at the festival must purchase their own camping pass per person regardless of whether you are sharing a tent with another patron.


WHAT TIME CAN I ENTER THE FESTIVAL TO CAMP?

  • Thursday: 11am-10pm

  • Friday: 9am-10pm

  • Saturday: 9am-10pm

  • Sunday: Exit site by 12pm


CAN I LEAVE THE FESTIVAL AND COME BACK?

All patrons are free to come and go from the festival site but if you’ve driven into the campgrounds you cannot move your car out until Sunday 9th from 6am. If you do need to leave the site for whatever reason, you must not remove your wristband. You will not be issued with another one.

We have busses running too and from Launceston each day, bus tickets can be purchased via our ticketing page.

Alternatively you can be picked up and dropped off at the main gate.


WILL THERE BE FAMILY ONLY/ QUIET CAMPING AREA?

We do endeavour to reserve a corner of our campground for quiet/family camping, however, due to the small size of the site there will inevitably still be some noise.  Let the parking staff know when you arrive that you would like to be placed in this area.


WRISTBANDS

HOW DO I PAY FOR STUFF AT THE FESTIVAL?

For the third year PITP is using a cashless system throughout the festival at bars, foods stalls and merch. Your wristband has its own unique chip and number so you can top this up at the multiple top up stations around the festival site. There will still be eftpos available at the Merch Stall & VIP Bar. All bars will be cashless so to make a purchase you have to load up your 18+ wristband. 

You can also skip the queues by topping up before even arriving on site! Instructions will be given closer to the event on how to preload your wristband with credit.

You can always redeem any extra credit so don’t be afraid to top up more than you need. Please note the minimum refund amount is $5 so please keep this in mind.


HOW DO I REDEEM MY LEFT OVER CREDIT?

You can redeem left over credit off your wristband at anytime during the event via the top up booths during opening hours, or go to www.pitp.com.au and follow the link to redeem your credit after the event.

*Please note this service closes one week after the event.


WHAT IF I LOSE MY WRISTBAND?

Your wristband is your lifeline, your identity and your cash at the festival so protect it with your life because without it we don’t know if you’re meant to be there and you will be asked to leave the event. We highly recommend taking a picture of the unique code on the back of your wristband so that you can still redeem any left over credit and block it from use if it is lost or stolen for any reason.


MEDIA AND PR


APPLY FOR MEDIA ACCREDITATION

For all other media and PR enquiries please contact: office@theprfiles.com


MARKETING & PARTNERSHIP ENQUIRIES

Please contact: zoe@vibestown.com.au


FOR GENERAL ENQUIRIES

For general enquiries please email: hello@pitp.com.au


ALL THE REST

DISABLED ACCESS AND FACILITIES

PITP takes place on natural terrain which can be uneven in places. There are provisions in place to best accommodate those who require disability access, including wheelchair accessible portaloo, disabled viewing platform and disabled drop off/pick up point . Please email hello@pitp.com.au if you are attending in a wheelchair or with any special requirements so that we can do what we can to cater to your needs.


CAN I BRING MY CAMERA?

You’re welcome to bring your camera to the festival, providing it’s below DSLR quality – anything that has a detachable lens is not permitted. Professional cameras and professional filming devices will not be allowed into the venue without a media pass. To apply please contact office@theprfiles.com


LOST PROPERTY

If you lose something special (or find something that could be special to someone else) during the festival, head to the Info Booth on-site to drop off/pick up any lost items. After the festival, we ask that you email hello@pitp.com.au with a detailed description of your lost item and your full contact details – your name, phone, address.


WHAT TO BRING?

  • Tickets (please print or screen shot your ticket before getting to the site)

  • ID

  • Warm clothes and sleeping gear if you’re staying over (waterproof tent and clothes are a must!)

  • Reusable water bottle

  • Sun protection

  • A good set of dancing shoes


WHAT YOU CAN’T BRING!

  • Gas bottles and canisters

  • Sharp implements ie; knives etc

  • Glass (any bottles, jars and containers)

  • Pets (assistance dogs are permitted)

  • Alcohol (Strictly forbidden, if found with this it will be taken and disposed off & a potential forfeit of your ticket)

  • Illegal substances/drugs (this will automatically become a police matter so don’t bother)

  • Fireworks/ flares of any kind

  • Laser pointers

  • Excessive sound systems will be confiscated

  • And any other object the hosts decide could be dangerous or disruptive to the event, this is up to their discretion.

  • All items other than drugs and alcohol can be picked up from the information tent at the end of the event. If you do not pick these up we will not hang on to the and they will be disposed of.

  • Personal motorised vehicles of any kind (yes that means motorised eskis!)


FOOD

As always, there will be a delicious range of food vendors at the event who will be catering to all sorts of dietary requirements. There will be plenty of gluten free, vegan and vegetarian options.  The Info Booth will have a list of vendors who cater to dietary requirements on site.


DRINKS

We have multiple bars and vendors around our site serving a full range of drinks hot and cold.

If you wish to drink alcohol at the festival you must be over the age of 18.

Free water refill stations will be available across the site, please bring along a reusable drink bottle as single use bottles will not be available for purchase.

Re-usable water bottles will be for sale at bars and merch tent.


WEATHER

As the festival is held in country Tasmania, the temperature and weather conditions can vary. In the past temperatures have fluctuated from as high as 32 degrees during the day to 2 degrees in the evening. Be smart and wear sunscreen, and remember to pack the appropriate attire – beanies, scarves and layers are key! Don’t forget to bring a decent pair of boots.


ENVIRONMENT

We feel very fortunate to be able to put on such a special few days of madness and magic in the lush rolling hills of country Tasmania. But with such luck comes an incredible responsibility to keep our Paddock clean and well looked after. PITP is working towards our goal of a plastic free festival and will be employing a number of environmental initiatives in order to keep waste minimal. We ask that you are considerate of the space and use the bins provided, take your belongings with you and do your part to keep our Paddock clean.


CONFISCATED CONTRABAND

If you have brought something into the festival that is on the contraband list it will be taken and stored until Sunday. You will be given a ticket marking your item for pick up on the Sunday after the festival from the Info Booth in the main arena. Please note that failure to pick up your items on the Sunday will forfeit any items.

*Alcohol and illegal contraband seized will be disposed of and can not be picked up after the festival. 

* PITP will take all care, but no responsibility for any confiscated contraband items. If it’s important to you and on the contraband list, don’t bother bringing it to the Paddock in the first place!


ARTIST APPLICATIONS

Artist applications have closed for this year.


HOW DO I VOLUNTEER AT THE FESTIVAL?

Click here to apply.


TICKETING FAQ’S 

TICKETING FAQ'S

PITP's ticketing system has changed for 2020.

We now offer 2 & 3 Day Weekend Tickets, instead of the previous “Thursday Pre-party Add-on” from previous years.


TICKET QUESTIONS & ISSUES

If you have any issues or questions about your ticket please contact the lovely folks at Oztix at info@oztix.com.au or 1300 762 545.


NAME & DOB

All ticket holders must have their name & DOB ready when purchasing tickets, please ensure you have this ready for each ticket holder you are purchasing for. Name changes can be arranged through Oztix at a later date for an additional fee.


UNDERAGE PATRONS

Underage patrons must be accompanied by a sibling over 18 or a responsible adult over 21. One person is only able to be guardian for two under 18’s, with the exception of parents bringing their own children. The underage consent form will be available closer to the festival date. Kids under 12 are free when attending with a ticket-holding adult, maximum 2 children per adult.


DO I NEED A CAMPING TICKET?

Yes, if you wish to stay at the Paddock you will need a camping ticket. One camping ticket is required per person. This applies even if you are choosing to stay in your car (if that’s the case you’ll also need a car pass which will be available later in the year.)


CAN I UPGRADE MY TICKET?

Yes, if you wish to upgrade your ticket from a 2 Day to a 3 Day ticket or to a VIP ticket, you can! Please note this is subject to availability. Contact Oztix at info@oztix.com.au for more info. This only applies to ‘upgrades’ i.e. moving from a 2 Day to a 3 Day ticket, or from a regular Festival Ticket to a VIP ticket.


CAN I GET A REFUND?

Unfortunately we don’t do refunds as stated in our terms and conditions that you can find on our ticketing page https://tickets.oztix.com.au/default.aspx?c=Terms. However, there will be a name change facility provided that will be available closer to the event - please watch our website & socials for more info on this. Please note that if you are selling your ticket on to someone else you must sell it for the price you paid for it and trying to profit from this transaction is against our terms and conditions and may result in your ticket being cancelled (scalping is yucky and ruins the spirit of why we’re here, for good times and great music). 


WHAT DO I NEED TO BRING TO GET IN?

You must bring along all tickets you have purchased. PITP requires ID upon entry. You will need either a current drivers licence, passport or government issued proof of age card.

The name on your ticket must match the name on your ID for entry.

There is not reception onsite so we ask that you print out or screenshot your tickets on your phone prior to getting to the event to speed up your entry into the festival, otherwise you’ll have a lot of trouble getting in


TICKET RE-SALE

PITP does not offer a ticket re-sale facility, you may sell your own tickets as you wish. You must however ensure the correct name is on the ticket. Oztix will have a name change facility available from November, for an additional fee.


WHERE CAN I GET A TICKET?

From www.pitp.com.au or direct from the Oztix website.


DO I HAVE TO HAVE MY NAME ON MY TICKET?

Yes, please have the names & DOB’s for each ticket holder ready during the purchasing process.


CAN YOU CHANGE THE NAME ON A TICKET?

Yes closer to the event a name change facility will be available via Oztix. Please note a small administration cost of $10 per ticket will apply. Names on tickets can be only be changed 2 times per ticket.


ARE CAMPING AND CAR PASSES INCLUDED IN MY FESTIVAL TICKET?

No they aren’t, so If you intend to camp or bring a car to the festival you must ensure you purchase each relevant ticket along with your festival ticket before the event. 

These won’t be available at the gate so please be prepared and purchase them before the event to avoid being turned away.


THURSDAY PRE-PARTY

Don’t miss out on the full 3 day festival experience, this year the Thursday Pre-Party is available by purchasing a 3 Day Festival Ticket or VIP 3 Day Festival Ticket.