FAQ

TERMS AND CONDITIONS OF SALE

For all terms and conditions of sale, click here.

GETTING TO THE FESTIVAL:

CAN I DRIVE INTO THE FESTIVAL EACH DAY?

Yes but not unless you have pre-purchased a CAR PARK PASS from our ticketing page prior to the event.

If you get to the event without a car-pass ticket or day parking ticket your vehicle won’t be allowed to stay on site.

CAN I GET DROPPED OFF AT THE FESTIVAL?

Yes you can but please note you will be entering via the main gates and there may be a slight delay so let your ride know the may have a small wait time.

ARE THERE BUSES?

There sure are. Busses will be coming and going from Launceston throughout the festival so check our bus schedule for more information and to purchase tickets go to our ticketing page.

AIRPORT

If you are coming from the airport there are no direct buses from the airport to the festival site. Your options include: catching a taxi, renting a car or catching the airport shuttle to the CBD where we offer a bus service to the festival.

CAR-PASSES

If you intend to bring your car, motorbike, campervan or any other sort of motor vehicle you will be required to purchase a CAR PASS to bring your car onsite. Each person is only permitted to purchase ONE car pass and it will be associated with the name on their ticket.

Car passes are not included in the festival ticket and must be purchased additionally.

Please note: PITP encourages car-pooling as not only a cost efficient environmental initiative but also because the driving to a festival with mates enhances the experience. We will be running a Car Pooling event on Facebook in January for you to seek/offer a ride.

STAYING AT THE FESTIVAL:

CAMPING

PITP is a camping festival.  But if you want to camp you have to purchase a camping ticket in addition to your festival ticket. Camping is NOT included in your ticket, if you bring your car into the festival campgrounds it will not be able to leave until the Sunday morning.

Please note that camping is filled upon arrival. If you want to camp with friends, you’ll have to travel in the same car or convoy.

WEATHER

As the festival is held in country Tasmania, the temperature and weather conditions can vary. In the past temperatures have fluctuated from as high as 32 degrees during the day to 2 degrees in the evening. Be smart and wear sunscreen, and remember to pack the appropriate attire – beanies, scarves and layers are key! Don’t forget to bring a decent pair of boots.

ENVIRONMENT

We feel very fortunate to be able to put on such a special few days of madness and magic in the lush rolling hills of country Tasmania. But with such luck comes an incredible responsibility to keep our Paddock clean and well looked after. PITP is working towards our goal of a plastic free festival and will be employing a number of environmental initiatives in order to keep waste minimal. We ask that you are considerate of the space and use the bins provided, take your belongings with you and do your part to keep our Paddock clean.

HOW DO I PAY FOR STUFF AT THE FESTIVAL?

For the second year PITP is using a cashless system through the festival. Your wristband has its own unique chip and number so you can top this up at the multiple top up stations around the festival site. There will still be eftpos available at the MERCH stall and some vendors will take cash and card as well as your wristband credit. All bars will be cashless so to make a purchase you have to load up your 18+ wristband. You can redeem left over credit off your wristband at anytime during the event and email [email protected] with your unique code on the back of your wristband after the event.

WHAT IF I LOSE MY WRISTBAND?

Your wristband is your lifeline, your identity and your cash at the festival so protect it with your life because without it we don’t know if you’re meant to be there and you will be asked to leave the event. Before you have your wristband fitted use your phone to take a photo of your unique code on the back so if anything happens you can at least get your money back after the event.

FOOD

As always, there will be a delicious range of food vendors at the event who will be catering to all sorts of dietary requirements. There will be plenty of gluten free, vegan and vegetarian options.

DRINKS

We have multiple bars and vendors around our site serving a full range of drinks hot and cold.

If you wish to drink alcohol at the festival you must be over the age of 18.

TICKETING:

CAN I GET A REFUND?

Unfortunately we don’t do refunds as stated in our terms and conditions that you can find on our ticketing page here. However, there will be a name change facility provided that will be available closer to the event – please watch our website & socials for more info on this. Please note that if you are selling your ticket on to someone else you must sell it for the price you paid for it and trying to profit from this transaction is against our terms and conditions and may result in your ticket being cancelled (scalping is yucky and ruins the spirit of why we’re here, for good times and great music).

TICKET QUESTIONS & ISSUES

If you have any issues or questions about your ticket please contact the lovely folks at Oztix.

http://support.oztix.com.au

WHAT DO I NEED TO BRING TO GET IN?

You must bring along all tickets you have purchased. PITP requires ID upon entry. You will need either a current drivers licence, passport or government issued proof of age card.

The name on your ticket must match the name on your ID for entry.

WHERE CAN I GET A TICKET?

All tickets are online via pitp.com.au or through oztix.com.au and follow the links.

DO I HAVE TO HAVE MY NAME ON MY TICKET?

This year you don’t have to give your name right away, so if  you purchase a ticket for you and a few mates no need to have their names ready right away, you will receive an email via oztix prior to the event to validate your ticket with your name and information.

CAN YOU CHANGE THE NAME ON A TICKET?

Yes closer to the event a name change facility will be available via oztix. Please note a small administration cost will apply.

ARE CAMPING AND CAR PASSES INCLUDED IN MY FESTIVAL TICKET?

No. If you intend to camp or bring a car to the festival you must insure you purchase a ticket along with your festival ticket before the event.

UNDERAGE PATRONS

Underage patrons must be accompanied by a sibling over 18 or a responsible adult over 21. One person is only able to be guardian for two under 18’s, with exception of parents bringing their own children. The underage consent form will be available closer to the the festival date.

Kids under 12 are free when attending with a ticket-holding adult.

THURSDAY

Don’t miss out on the full 3 day festival experience with the Thursday add-on ticket. This years lineup for the thursday is loaded for an epic opening night of PITP. This ticket is only valid with a general admission ticket and they are limited so don’t wait to long

WHO TO CONTACT:

CAN I GET A REFUND?

Please follow the link and we will be back to you as soon as possible (link).

ARTIST APPLICATIONS

Artist applications have closed for this year.

MEDIA AND PR

 

For all other media and PR enquiries please contact: [email protected]

FOR GENERAL ENQUIRIES

For general enquiries please email [email protected]

ALL THE REST:

DISABLED ACCESS

PITP takes place on natural terrain which can be uneven in places. We have put provisions in place to best accommodate those who require disability access. Please email [email protected] with any special requirements you may have and for further information.

CAN I BRING MY CAMERA?

You’re welcome to bring your camera to the festival, providing it’s below DSLR quality – anything that has a detachable lens is not permitted. Professional cameras and professional filming devices will not be allowed into the venue without a media pass. To apply please contact [email protected]

LOST PROPERTY

If you lose something special (or find something that could be special to someone else) during the festival, head to the Info tent on-site to drop off/pick up any lost items. After the festival we ask that you email [email protected] with a detailed description of your lost item and your full contact details – your name, phone, address.

WHAT TO BRING?

  • Tickets
  • ID
  • Warm clothes and sleeping gear if you’re staying over
  • A good set of dancing shoes

WHAT YOU CAN’T BRING!

  • Gas bottles and canisters
  • Sharp implements ie; knives etc
  • Glass (any bottles, jars and containers)
  • Pets (assistance dogs are permitted)
  • Alcohol (if found with this it will be taken and disposed or potential forfeit of ticket)
  • Drugs (this will automatically become a police matter so don’t bother)
  • Fireworks of any kind
  • Laser pointers
  • Excessive sound systems will be confiscated
  • And any other object the hosts decide could be dangerous or disruptive to the event, this is up to their discretion.

All items other than drugs and alcohol can be picked up from the information tent at the end of the event. If you do not pick these up we will not hang on to the and they will be disposed of.